Frequently Asked Questions

Q: Where are you located?

A: We are based out of Terryville CT,  however at this time we are currently ONLINE ONLY.  

Q: Is your site secure?

A: Yes, our site uses SSL Encryption to ensure our customers data is safe thru Shopify & PCI Compliance. 


Q:  I'm having issues trying to checkout or navigating your site

A: If your having any technical issues, please report them so we can fix them-

Q: How do I contact you?

A: You may contact us by phone or email.

Phone Message Line: 203 565-1876


Q: I have not received an order confirmation? Should I be concerned?

A: After placing an order, a confirmation is automatically sent. 

If you did not receive one, please check your spam folder for our confirmation. 

All communications are sent via email to you and are also added to your account.  Please make sure to ALWAYS check your spam folder.  

Q: How do I track an order?

A: A tracking number will be given once an order has shipped.  You will not be able to track your package until you've received your tracking number.

Q: Do you offer Express shipping?  I need my item asap.

A: You may email us at, let us know what items or what order you would like to express ship.

We will get back to you within 1 hour during business hours to notify you if we can express ship the item/order.

Q: Do you ship to my country?

A: We do ship internationally, if your country is not listed, then we currently do not ship to you at this time.

Q: When will my credit card be charged?

A: Your credit card is charged at the time your order is placed. 

Q: Do you offer financing?

A: Yes, if you would like to finance your order (buy now pay later) you may do so by using paypal or Affirm via Shop Pay during checkout.

When paypal asks you which payment option you would like to use, you will choose paypal credit.

An order must be $99 or more in order for paypal to finance it.

Q: Do you offer wholesale?

A: If you have a pet related business, you may purchase all of the products you see on this site at a discount when you set up a wholesale account with us.

If you are a retailer interested in purchasing wholesale pet products from us, please follow the directions below to set up an account.

1. Create an account on our website.

2. Email your state resale certificate to Be sure your Federal Tax ID number is on the certificate. 

Minimum Order

Our minimum order requirement is $100, Free shipping does not apply to wholesale orders, therefore we will invoice you for shipping after the order is placed.  We have a flat rate fee depending on the total amount of your order.  Once you are approved for a wholesale account, you will receive a code to use during checkout.  

(Minimums may be subject to change however vendors will be notified of any changes made)

Please Note:

  • We do not drop-ship at this time.
  • We offer discounted pricing to select pet businesses.
  • We are a retailer, offering lower pricing for select pet businesses- a good way to get a unique variety in one place
  • We ship wholesale only to the USA
  • Signatures may be required at the time of delivery for ALL wholesale orders delivered within the U.S.
  • All wholesale orders shipping is invoiced after the order is placed, we will email you since we DO NOT retain our customers credit card information.