Questions?
Frequently Asked Questions
Q: Where are you located?
A: We are based out of Terryville CT, however at this time we are currently ONLINE ONLY.
Q: How long does it take for an order to ship?
A: Orders ship as soon as possible. Once an order has shipped- standard delivery takes about 2-3 business days within the U.S.
Q: Do you ship to my country?
A: We do not ship to the following countries listed below, if your country is not on the list, then we do ship to you-
Afghanistan, Algeria, Angola, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, Niger, Nigeria, North Korea, Oman, Palestinian Territories, Philippines, Qatar, Russia, Rwanda, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, St. Helena, Sudan, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tunisia, Turkmenistan, Uganda, United Arab Emirates, United States (1 of 62 states), Uzbekistan, Vietnam, Western Sahara, Yemen, Zambia, Zimbabwe
Q: Is your site secure?
A: Yes, our site uses SSL Encryption to ensure our customers data is safe thru Shopify.
Q: What is your return policy?
-----------------------------------------RETURN POLICY----------------------------------------
To initiate a return, please email us @ poshpetglamour@gmail.com
Please provide your order #, and the item/items you would like to return.
A: (U.S. Return Policy)
Exchanges and Returns must be made within 2 weeks of receiving your order.
*Any return postage is the responsibility of the customer
Options are listed below:
1) Customer may send back the item/items for a refund ( 20% restock fee applies) Original shipping cannot be refunded.
2) Customer may send back the item in exchange for another item/items.
(Only the exchange rate of $4 applies to reship new item/items.)
3) Customer may send back the item/items for a merchandise credit which can be used at any time. (No Restock Fee) Original shipping cannot be refunded.
-------------------------------(International Return Policy)------------------------------
Only merchandise credits can be given to International customers who send back items for return.
All returns are subject to a 20% restock fee
*Merchandise credits have no expiration
*Any return postage is the responsibility of the customer
Q: What is your costume return policy?
A: Costumes may be returned during all months except October. During October, costumes can only be exchanged for another size or another costume style. If the size you want is no longer available, a merchandise credit would be given in return for that costume.
Costumes purchased during August, September & October will be shipped out as soon as our shipments arrive. If you need a costume for a specific date, please either add a comment to the order to notify us of the date it is requested by or you may email us at poshpetglamour@gmail.com with that date. If we do not receive a date request, we will assume you need the costume for Halloween and we will make sure that you receive the costume in time. August, September & October are our busiest months. We receive multiple costume shipments non stop during those months. Most costume manufacturers will ship to us during September.
Q: Can I cancel my order?
A: Orders can be cancelled within 24 hrs of being placed as long as you have not received a shipping notification. Order status is listed within your account as well. After the initial 24 hrs, the order goes into automatic fulfillment in which if you need to cancel the order, a 20% cancellation fee would apply. To cancel you would need to email us a cancellation request. All cancellations must be requested by EMAIL.
***If you need to cancel your order due to oversized shipping fees which are calculated for international orders once that order is ready to ship- there will be a 10% cancellation fee (1/2 the regular fee of 20%). We understand that the oversized shipping fees can sometimes become very expensive however we are unable to tell what those fees will be for large item international orders.
Q: Do you offer FREE shipping?
A: Standard Shipping in the U.S. is Free on orders over $99
Q: Oversized Shipping-How much is it?
A: If an
(If you have multiple oversized shipping items in your order, you are only charged 1 oversized shipping fee)
The chart below only reflects items which require Oversized Shipping.
Q: How do I contact you?
A: You may contact us by phone or email.
Phone Message Line: 203 565-1876
Email: poshpetglamour@gmail.com
Q: I have not received an order confirmation? Should I be concerned?
A: After placing an order, a confirmation is automatically sent. If you did not receive one, please check your spam folder for our confirmation. All communications are sent via email to you and are also added to your account. Please make sure to ALWAYS check your spam folder.
Q: How do I track an order?
A: A tracking number will be given once an order has shipped. You will not be able to track your package until you've received your tracking number.
Q: Do you offer Express shipping? I need my item asap.
A: You may email us at poshpetglamour@gmail.com, let us know what items or what order you would like to express ship. We will get back to you within 1 hour during business hours to notify you if we can express ship the item/order.
Q: Do you ship to my country?
A: We ship internationally to over 135 countries, if your country is not listed, then we currently do not ship to you at this time.
Q: When will my credit card be charged?
A: Your credit card is charged at the time your order is placed.
Q: Do you offer financing?
A: Yes, if you would like to finance your order (buy now pay later) you may do so by using paypal during checkout. When paypal asks you which payment option you would like to use, you will choose paypal credit. An order must be $99 or more in order for paypal to finance it.
Q: Do you offer wholesale?
A: If you have a pet related business, you may purchase all of the products you see on this site at a discount when you set up a wholesale account with us.
If you are a retailer interested in purchasing wholesale pet products from us, please follow the directions below to set up an account.
1. Create an account on our website.Our minimum order requirement is $100, Free shipping does not apply to wholesale orders, therefore we will invoice you for shipping after the order is placed. We have a flat rate fee depending on the total amount of your order. Once you are approved for a wholesale account, you will receive a code to use during checkout.
(Minimums may be subject to change however vendors will be notified of any changes made)
- We do not drop-ship at this time.
- We offer discounted pricing to select pet businesses.
- We are a retailer, offering lower pricing for select pet businesses- a good way to get a unique variety in one place
- We ship wholesale only to the USA
- Signatures may be required at the time of delivery for ALL wholesale orders delivered within the U.S.
- All wholesale orders shipping is invoiced after the order is placed, we will email you since we DO NOT retain our customers credit card information.